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Hearthstone close itself / crash
hUi33
#1 Posted : Monday, December 22, 2014 11:10:47 AM(UTC)
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Hi, my hearthstone cannot run more than 3 hours. i was afk usually so i cannot see what happened.

Usually when i am back, only the bot is running and hearthstone is closed.


Any can share some info if this has happened and is there any solution.

JoyAdmin
#2 Posted : Monday, December 22, 2014 11:19:47 AM(UTC)
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You can check hearthstone game's directory, if it crashed, there will be a corresponding log folder named 2014-xx-xx_xxxxxx.

Usually game closes itself when connection with official game's server has been lost.

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hUi33 on 12/22/2014(UTC)
hUi33
#3 Posted : Monday, December 22, 2014 11:27:04 AM(UTC)
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Unity Player [version: Unity 4.5.5p3_b8dc95101aa8]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:010f33f9.

Error occurred at 2014-12-21_160910.
C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by Owner.
30% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3310 MB free].
Write to location 00000014 caused an access violation.

Only this line makes sense... although i have no idea what happened...

JoyAdmin
#4 Posted : Monday, December 22, 2014 11:30:50 AM(UTC)
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The file named [output_log.txt] will be more helpful, the last section of 'OUTPUTING STACK TRACE' like bellowing:


========== OUTPUTING STACK TRACE ==================

(0x0xxxxxxx) ....

========== END OF STACKTRACE ===========

hUi33
#5 Posted : Monday, December 22, 2014 11:46:03 AM(UTC)
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========== OUTPUTING STACK TRACE ==================

(0x010F33F9) (Hearthstone): (filename not available): NamedObject::Transfer<StreamedBinaryRead<1> > + 0x20519
(0x010DED5D) (Hearthstone): (filename not available): NamedObject::Transfer<StreamedBinaryRead<1> > + 0xbe7d
(0x010DF0B7) (Hearthstone): (filename not available): NamedObject::Transfer<StreamedBinaryRead<1> > + 0xc1d7
(0x010E3F62) (Hearthstone): (filename not available): NamedObject::Transfer<StreamedBinaryRead<1> > + 0x11082
(0x010DE35C) (Hearthstone): (filename not available): NamedObject::Transfer<StreamedBinaryRead<1> > + 0xb47c
(0x012B2F6B) (Hearthstone): (filename not available): Behaviour::Transfer<StreamedBinaryWrite<0> > + 0x10760b
(0x012B4A65) (Hearthstone): (filename not available): Behaviour::Transfer<StreamedBinaryWrite<0> > + 0x109105
(0x01520CA8) (Hearthstone): (filename not available): AnimationEvent::Transfer<StreamedBinaryRead<1> > + 0x11be48
(0x01555BA0) (Hearthstone): (filename not available): AnimationEvent::Transfer<StreamedBinaryRead<1> > + 0x150d40
(0x7668338A) (kernel32): (filename not available): BaseThreadInitThunk + 0x12
(0x779A9F72) (ntdll): (filename not available): RtlInitializeExceptionChain + 0x63
(0x779A9F45) (ntdll): (filename not available): RtlInitializeExceptionChain + 0x36

========== END OF STACKTRACE ===========

**** Crash! ****

-____-''
hUi33
#6 Posted : Monday, December 22, 2014 11:58:03 AM(UTC)
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Then dc, it actually roll for like 3-5mins...
JoyAdmin
#7 Posted : Monday, December 22, 2014 12:39:33 PM(UTC)
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it is Unity crashing on itself, please check your computer's available memory, maybe it's running out of memory.
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hUi33 on 12/22/2014(UTC)
hUi33
#8 Posted : Monday, December 22, 2014 1:10:04 PM(UTC)
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hmmm i have 8gb of ram, and 60g on my ssd... i have nothing on, except hs...

i read the forums, someone said it is due to connectivity due the find oppo.

anyway i did some port forwarding. hopes it solve the problem.


thank joy for the help!
hUi33
#9 Posted : Tuesday, December 23, 2014 8:48:22 AM(UTC)
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Just to update this problem for fellow HR users, adding port forwarding does indeed solve the crash problem.

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JoyAdmin on 12/23/2014(UTC)
crisischris
#10 Posted : Saturday, December 27, 2014 7:48:09 AM(UTC)
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What is port forwarding?
thelgm
#11 Posted : Monday, January 5, 2015 12:44:48 AM(UTC)
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I have same problem, I run my bot in home and it close after 1 hour, how can I fix it
Johan22
#12 Posted : Monday, January 5, 2015 1:41:15 AM(UTC)
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Hi, I experience the same issue. Mine is solved by checking my network condition. There was one period where my internet was cutted off.

I suspect you might be experiencing lag thus causing the disconnection leading to HS closing.
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JoyAdmin on 1/5/2015(UTC)
thelgm
#13 Posted : Monday, January 5, 2015 9:15:26 PM(UTC)
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My connection is ok, whenever I use my computer everything is good, but I leave it about 30', the game has craft
Golddieb
#14 Posted : Monday, January 5, 2015 10:22:00 PM(UTC)

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thelgm;22373 wrote:
My connection is ok, whenever I use my computer everything is good, but I leave it about 30', the game has craft

Just a guess: Can you check the energy profile of your OS?
Disable the standby stuff if it is active.
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