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erikuribe86
#1 Posted : Wednesday, June 10, 2020 10:09:22 AM(UTC)
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Hi, Just want to ask for some help because 2 things. Number one is that the game keeps asking to me to update when its already updated to the latest version, even if I update when it restarts it saks for the same update againg and again. The other thing is that I already selected the path of the game correctly but the client says "Game not connected" even if my hearthstone game is running fine. Any help of what could be happening? thx and sorry for my english.
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JoyAdmin
#2 Posted : Wednesday, June 10, 2020 12:40:37 PM(UTC)
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Check our FAQ section to find possible solutions.
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Ashinaku
#3 Posted : Thursday, July 2, 2020 3:52:03 PM(UTC)
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Hi HearthstoneRanger Support,

I too am having the same issue as this customer!
There is nothing in the FAQ that can help us, this is a problem with your client after the latest patch.

PLEASE ASSIST URGENTLY AS MY TIME IS RUNNING OUT!
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Tjafs
#4 Posted : Thursday, July 2, 2020 5:32:42 PM(UTC)

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Ashinaku;60540 wrote:
Hi HearthstoneRanger Support,

I too am having the same issue as this customer!
There is nothing in the FAQ that can help us, this is a problem with your client after the latest patch.

PLEASE ASSIST URGENTLY AS MY TIME IS RUNNING OUT!

Anti-virus. It's always the anti-virus.

Just make sure the Hearthranger folder is exempt in your settings and you should be fine. If all else fails, disable your protection program while starting up the bot, you can safely start it again after, but exempting would be the best solution.
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