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Hearthranger.exe just won't open since tonight
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amfly
#1 Posted : Wednesday, February 3, 2016 6:42:42 AM(UTC)
Rank: Newbie

Groups: Registered
Posts: 5
Hi,

I have windows 7, and symantec antivirus.

Since yesterday, when I try to open hearthranger.exe, it just won't open.
I tried to uninstall, use launcher, open as Administrator.
Basically, I did everything

after a while, I found out that if I turn off the antivirus, it will open.
I put shitloads of exceptions on the folder, the hearthranger.exe file, and nothing will work.

so, what happens, if I disable my symantec antivirus, open the hearthranger.exe, then enable the antivirus again, this is the error I get in my event viewer in Windows Logs>Application:

First error - where in Source tab it says .NET Runtime.
Faulting application name: HearthRanger.exe, version: 5.3.2.0, time stamp: 0x56acdb29
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x56842600
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x1390
Faulting application start time: 0x01d15e643b56f732
Faulting application path: D:\Network programs\HearthRanger\HearthRanger\HearthRanger.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: fbb041fe-ca57-11e5-a67a-50e5493c87dc

Second error - where in Source tab it says Application Error:
Application: HearthRanger.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean)
at System.IO.File.CreateText(System.String)
at SysLog.SysLogger.Log(SysLog.enLogLevel, System.String)
at HsConsole.Config.BotConfig.SaveToFile(System.String)
at lKXtxXjDemZPidOSNUpFlMfxCqrf.‏‬‬‬‏‫​‌‎‮‌‭​‍‌‏‫‪‬‌‮(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at RXkXnPZlkOSHyUvjwcgVeEFOoEs.‫‎‪‫‬​‬‪‮‭‭‭‍‭‏​‭‍‎‬‮‎‫‏​‎‎‪‪​‪‭‮()

Information message(still in Application log)
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: HearthRanger.exe
P2: 5.3.2.0
P3: 56acdb29
P4: mscorlib
P5: 4.0.30319.36213
P6: 5348974f
P7: 4527
P8: 13c
P9: System.UnauthorizedAccess
P10:

Attached files:
C:\Users\[user]\AppData\Local\Temp\WER54C5.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\[user]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_HearthRanger.exe_3fc9ef14d20d12af02264ac13c34c8e631fc4_19805a60

Analysis symbol:
Rechecking for solution: 0
Report Id: fbb041fe-ca57-11e5-a67a-50e5493c87dc
Report Status: 1


Any idea on what to do?
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amfly
#2 Posted : Wednesday, February 3, 2016 6:45:04 AM(UTC)
Rank: Newbie

Groups: Registered
Posts: 5
By the way, if I do open the hearthranger.exe after I disable the antivirus, and then I enable the antivirus, then the bot will shutdown if I will go to settings, and then press save.

If I just try to open the hearthranger.exe when antivirus is enabled, nothing happens, and nothing is written down to the event viewer aswell.
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JoyAdmin
#3 Posted : Wednesday, February 3, 2016 6:49:24 AM(UTC)
Rank: Administration

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The log shows your anti-virus software blocked hearthranger to write log file.


Exception Info: System.UnauthorizedAccessException <--------- Your anti-virus software block HR to use file IO.
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean)
at System.IO.File.CreateText(System.String)
at SysLog.SysLogger.Log(SysLog.enLogLevel, System.String) <-------------- HR try to open log file when start up.
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amfly
#4 Posted : Wednesday, February 3, 2016 7:09:42 AM(UTC)
Rank: Newbie

Groups: Registered
Posts: 5
JoyAdmin;35503 wrote:
The log shows your anti-virus software blocked hearthranger to write log file.


Exception Info: System.UnauthorizedAccessException <--------- Your anti-virus software block HR to use file IO.
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean)
at System.IO.File.CreateText(System.String)
at SysLog.SysLogger.Log(SysLog.enLogLevel, System.String) <-------------- HR try to open log file when start up.



so what should I do?

what else do I need to put an exception to?
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oijkn
#5 Posted : Wednesday, February 3, 2016 8:21:13 AM(UTC)
oijkn


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I think the best way is to add in your AV rules to exclude the HR's directory to the scan and real time access.

Regards.
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amfly
#6 Posted : Wednesday, February 3, 2016 9:20:23 AM(UTC)
Rank: Newbie

Groups: Registered
Posts: 5
oijkn;35506 wrote:
I think the best way is to add in your AV rules to exclude the HR's directory to the scan and real time access.

Regards.


I already did that, still not working.
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amfly
#7 Posted : Wednesday, February 3, 2016 9:44:32 AM(UTC)
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Groups: Registered
Posts: 5
well, I managed to get version 4 something and it worked. it seems like there is a bug in the current version, and that my SONAR, whichi s realtime detection of viruses detects it and blocks it.

no matter what I do, I can't put an exception for this.

please patch up HR and fix this :(
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JoyAdmin
#8 Posted : Wednesday, February 3, 2016 10:52:35 AM(UTC)
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I think it's a false alarm with your anti-virus software, due to code obfuscation of HR.

It can be managed if you correctly setup your white list of anti-virus software.
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